Shipping Policy

At NS JEWELS LLP, we are committed to delivering your precious jewellery and gemstone purchases safely and securely. Every order is handled with care to ensure a smooth and reliable delivery experience.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Custom-made, personalised or made-to-order jewellery may require additional processing time. The estimated timeline will be communicated separately.

2. Shipping & Delivery Timeline

  • Domestic orders within India are generally delivered within 5–10 business days after dispatch.

  • Delivery timelines may vary depending on the delivery location, courier availability and other logistical factors.

  • Remote locations may require additional delivery time.

  • Any estimated delivery date provided is indicative and not a guaranteed delivery date.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.

  • Any additional charges for special delivery arrangements will be communicated to the customer before dispatch.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered mobile number or email address, wherever available.

You can use these details to track your shipment until it reaches your delivery address.

5. Secure Packaging

We take special care in packaging our jewellery and gemstones to help ensure they reach you safely. Orders are packed securely to minimise the risk of damage during transit.

6. Incorrect Address & Delivery Issues

Customers are requested to provide accurate and complete shipping details, including their name, mobile number, PIN code and delivery address.

NS JEWELS LLP will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If a shipment is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-shipment.

7. Delayed or Lost Shipments

Although we work with reliable delivery partners, unexpected delays may occur due to weather conditions, operational disruptions, public holidays or other circumstances beyond our control.

If your order appears delayed or lost, please contact our customer support team so we can assist you.

8. Damaged or Missing Items

If you receive a package that appears damaged, tampered with or incomplete, please notify us within 24 hours of delivery.

We recommend taking photographs or recording an unboxing video as supporting evidence to help us investigate and resolve the issue.

9. International Shipping

For international shipping enquiries, customers are requested to contact us directly before placing an order.

International shipping availability, delivery timelines, customs duties, taxes and other applicable charges will be communicated separately.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

NS JEWELS LLP
1087/B Maliwara, Chandni Chowk, Delhi – 110006, India

Email: nsjewelsllp@gmail.com

WhatsApp / Customer Support:
9899734377 | 9083839191 | 9811572840

We appreciate your trust in NS JEWELS LLP and thank you for choosing us.

NS JEWELS LLP – Fine Jewellery & Gemstones Since 1970.