Return & Refund

At NS JEWELS LLP, customer satisfaction and product quality are our priorities. We take great care to ensure that every piece of jewellery and gemstone meets our quality standards before dispatch.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

  • Customers must report any damaged, defective, incorrect or missing item within 24 hours of delivery.

  • Products must be unused, unworn and returned in their original condition.

  • Original packaging, invoices, certificates, tags and any accessories supplied with the product must be included.

  • Returns will be accepted only after verification and approval by our team.

2. Non-Returnable Products

Due to the nature and value of our products, the following items are generally not eligible for return or exchange:

  • Custom-made and personalised jewellery.

  • Made-to-order products.

  • Products altered or customised as per customer requirements.

  • Products damaged due to misuse, mishandling or improper care.

  • Products returned without original packaging, certificates or accompanying documentation.

  • Products showing signs of wear or use.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product:

  • Contact us within 24 hours of delivery.

  • Share your order number and clear photographs or an unboxing video showing the issue.

  • Our team will review the complaint and guide you through the next steps.

  • Once the issue is verified, we may offer a replacement, exchange or refund, depending on the circumstances and product availability.

4. Refund Policy

Refunds will be considered only for eligible cases approved by NS JEWELS LLP.

  • Approved refunds will be initiated to the original payment method, wherever possible.

  • Refund processing will generally take 7–10 business days after approval.

  • Actual credit time may vary depending on the bank or payment service provider.

  • Shipping charges, if applicable, may not be refundable unless the return is due to an error attributable to us.

5. Exchange Policy

Eligible products may be considered for exchange after inspection and approval.

  • The product must be unused and in its original condition.

  • Exchange requests must be raised within 24 hours of delivery.

  • Exchange is subject to product availability and applicable price differences.

  • Customised and personalised products may not qualify for exchange unless they are defective or incorrect.

6. Cancellation Policy

  • Orders may be cancelled before dispatch by contacting our customer support team.

  • Once an order has been dispatched, cancellation requests may not be accepted.

  • Custom-made or personalised orders cannot be cancelled once production or customisation has started.

7. Return Shipping

For approved returns, our customer support team will provide the applicable return instructions.

Customers are advised not to ship products back without prior approval. The responsibility for return shipping charges will be communicated during the approval process.

8. Inspection & Approval

All returned products are subject to quality inspection. NS JEWELS LLP reserves the right to reject a return if the product does not meet the stated return conditions.

9. How to Request a Return or Refund

To request a return, exchange or refund, contact us with the following details:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for Return

  • Product Photographs or Unboxing Video, wherever applicable

10. Contact Us

For any return or refund-related assistance, please contact:

NS JEWELS LLP
1087/B Maliwara, Chandni Chowk, Delhi – 110006, India

Email: nsjewelsllp@gmail.com

WhatsApp / Customer Support:
9899734377 | 9083839191 | 9811572840

NS JEWELS LLP – Fine Jewellery & Gemstones Since 1970.